NO

SERVICES

REQUIREMENT TO OBTAIN THE SERVICES

RESPONSIBILITY

COST

TIMELINE

1

Administration / Management Response to verbal enquires (Reception

Desk)

Specify the nature of enquiry

Directorate of Administration

Free

Five minutes

2

Respond to written correspondence

Email

Department of Administration

Free

One day

Social Media (Twitter, Facebook, and You Tube)

Department of Administration

Free

One day

Letters

Department of Administration

Free

Up to 7 days

3

Respond to telephone calls

(landline)

Make a call

Department of Administration

Free

Within 3 rings

4

Attend to public complaints and provide feedback

Physical visit to office

Department of Administration

Free

Up to 10 minutes

Written communication

Free

Up to 14 days

5

Access to Information

·         Written request

Department of Administration and Department of Legal

Affairs

Free

Up to 14 days

6

Provision of conducive, safe and secure Work Environment

·         Cleanliness and hygiene

·         Adequate working resources

·         Cooperation and vigilance

Department of Administration

Free

Continuous

7

Performance reporting

·         Performance targets

·         Performance evaluation reports

·       Performance contract

Department of Central Planning and Project Monitoring

Free

Quarterly and Annually

Human Resource Development (Training)

·         Submit application

·         Meet requirements set

Department of Human Resource Management and

Development

As per fee structure

1 month

Internship and Attachment

·         Submit application

·         Meet requirements set

Department of Human Resource

Management and Development

Free

Up to 14 days

Human Resource Management

·       Written reports/request

·         Meet requirements set

Department of Human Resource

Management and Development

Free

Up to 14 days

Employee benefits and remuneration

Personnel records management

Meet requirements set

Department of Human Resource Management and

Development

Nil

Continuous

Up to date individuals’ documents and Biodata

Department of Human Resource

Management and Development

Nil

Continuous

Employee services awards and recognition

Reports on performance, achievement,

creativity and innovation

Department of Human Resource and Development

Nil

Annually

Access to Ministry tenders

·       Supplier to register in the IFMIS supplier portal

Department of Supply Chain Management

Free

1 day

Processing of payments to suppliers

·       Invoice, Purchase Order, delivery documents

·       Valid KRA pin and VAT/ Tax compliance certificate

·       Relevant Documentation

Department of Accounts

Free

Up to 30days

Preparation, presentation and submission of MTEF

budget

·       Public participation

Department of Finance

Free

By end of December every year.

Electronic access to the Ministry’s services and

information

·       Log in to the Ministry’s website

Department of ICT

Free

Immediate

8

Parliamentary and Legal Services Compilation and submission of Parliamentary Responses

Parliamentary Queries

Department of Administration

Free

Up to 5 days or as stipulated

9

Respond to legal issues

Legal suits and notices

Department of Legal Affairs

Free

Up to 7 days or as stipulated

10

Anti-Corruption Provide information on corruption allegations

Written request for information needed

Departments of Administration and Legal Affairs

Free

Immediate or on need basis

22

Public Communication Services

·   News letters

·   Media briefing

·   Proactive disclosure

·     On request

·     Access to media channels

·     MOH website

·     Social media (twitter, Facebook)

Department of Public Communication

Free

Immediate or on need basis

23

Government Policies Formulate and disseminate

Government Policies

·     Stakeholders Participation

·     Access Ministry website

·     Access to electronic and print media

·     Enquire from MOH Public Communication office

Department of Central Planning and Project Monitoring

Free

Continuous and on need basis

24

Government Standards, Regulations and Guidelines Formulate, review and disseminate Health Sector

standards and guidelines

·     Stakeholders Participation

·     Access Ministry website

·     Access to electronic and print media

·     Enquire from MOH Public Communication Office

Directorate of Health Standards, Quality Assurance and Regulation

Free

Continuous

25

Quality of care certification of health facilities

·     Application for quality-of- care certification

Directorate of Health Standards, Quality Assurance and

Regulation

Free

Continuous and on case basis

26

Approval for treatment abroad

·     Application for clearance

·     Submission of requisite medical documentation by the applicant(s)

Directorate of Health Standards, Quality Assurance and Regulation

Free

Up to 7 days

27

Public Health Reference Laboratory Services

·     Request for lab test(s)

·     Presentation of samples from client(s)

·     Payment receipts

Directorate of Medical Services /Preventive and Promotive Health

Kshs. 50 –

12,000

Up to 7 days

28

Safety and security of vaccines and other health commodities

·     Quantifications

·     Order

·     Storage

·     Status reports

Directorate of Medical Services /Preventive and Promotive Health

Free

Up to 10 days

29

Emergency and disaster management

Report of occurrence (using toll free numbers: - 0729471414

0732353535

0800721316

Directorate of Medical Services /Preventive and Promotive Health

Free

Immediately

30

Forensic and Pathology Services

· Submission of Request Forms

· Court Orders

Directorate of Medical Services /Preventive and Promotive Health

Free

Up to 14 days or as stipulated