Complaint Procedure (World Bank Procurement)
World Bank Procurement-Related Complaint Procedure
The procedures for making a procurement-related complaint are detailed in the “Procurement Regulations for IPF Borrowers (Annex III)”, which can be accessed at World Bank website.
In summary, a procurement-related complaint may challenge any of the following:
The Terms of the Bidding Documents;
The Employer’s decision to exclude a Bidder from the procurement process prior to the award of contract; and
The Employer’s decision to award the contract.
If a Bidder wishes to make a procurement-related complaint, the Bidder shall submit its complaint following these procedures in writing (by the quickest means available, such as by email or fax) and address to:-
Ministry of Health
State Department for Medical Services
P.O. Box 30016-00100
Location: Afya House, Cathedral Road
Floor: 6th Floor
With copy to:
The Project Manager,