SHA Launches HAKIKA Contracting Framework and E-Contracting Platform
Cabinet Secretary for Health Hon. Aden Duale has launched the Social Health Authority’s 2026–2029 contracting cycle, dubbed HAKIKA, alongside a new E-Contracting Platform at the Kenyatta International Convention Centre, Nairobi.
The framework seeks to strengthen collaboration between SHA and healthcare providers through greater transparency, predictable payments and clearly defined contractual obligations. It follows the completion of the inaugural 2024–2026 contracting cycle.
HAKIKA responds to concerns raised by providers on tariffs, claims processing, payment delays, pre-authorisation, system reliability and empanelment. It also provides clearer terms on benefits, reimbursement, quality standards and dispute resolution.
CS Duale called for the timely settlement of clean claims, clear explanations for rejected claims, reliable systems and transparent empanelment. He directed that benefit and tariff schedules accompany contracts and that negotiated tariffs be accurately reflected in digital systems.
The E-Contracting Platform will enable healthcare providers to submit applications, upload documents, verify licences, execute contracts and track their progress digitally. Providers have been urged to complete the transition requirements before .
The CS was accompanied by Kenya Medical Practitioners and Dentists Council CEO Dr David Kariuki, Digital Health Agency CEO Eng. Anthony Lenayara, CEOs of national referral hospitals, and representatives of private and faith-based healthcare organisations. The launch was convened by SHA, led by CEO Dr Mercy Mwangangi.